1. Technology

Troubleshooting Printers and Scanners

If you're having trouble with your printer or scanner, whether it's networking, dealing with paper jams, or faxing from your all-in-one, you'll find a helping hand here.

How to Configure Printers and Scanners in Windows 7
When you upgrade to Windows 7, you may need to reconfigure some of your printer, fax, and scanner settings. This guide will walk you through the most frequently asked Windows 7 upgrade questions regarding new printer and scanner settings.

Find a Printer Driver
It's not always easy to find a printer driver, particularly for older printers. The Driver Guide will help you locate the ones you need.

Unjamming Paper Jams
Paper jams can happen for a number of reasons. The most common reasons are that the paper tray is overloaded or the edge of the paper is curled or folded. Paper typically jams between the sheet feeder and the output tray, or inside the machine. Here are step-by-step directions to clearing up both kinds of paper jams.

USB Error Messages
Most printers and scanners connect to computers with a USB cable. An error message saying "This device can perform faster" means that you've got an old version of USB on your computer, which means you may have to suffer with slow print and scan speeds.

Printed Images Don't Look Good
If your prints aren't looking their best, it could be that the platen glass or document feeder are smudged or dirty. If so, it's time for a cleaning; here's a step-by-step guide to make it easy to do.

Printed Images Don't Look Good, Part II
Another reason for bad-looking prints is clogged printheads. Unclogging them is done through the Printer Preference panel. This step-by-step guide will show you how it's done.

Prints Have Stripes Or Other Marks
Marks on printed pages, particularly stripes, could mean that the printer or rollers are dirty. Some printers, including the Pixma, have a simple way of getting clean on the inside. This step-by-step guide shows you how.

When Printed Colors Don't Match Colors on the Monitor
Sometimes what looks great on the screen doesn't look all that hot when it prints out. The problem might be the way your graphics software manages colors; or it might mean you have to change the color mode. Graphics Software guru Sue Chastain has some great advice on what to do if you run into this problem.

Scanning across a network
Sharing a scanner across a network can be done with some specialized software. Remote Scan offers an easy-to-use software package that's priced for businesses.

Windows Vista Printer Networking Problems
Whether you like Windows Vista or not, if you use it there are some networking issues for printers that you're likely to encounter. Microsoft's gurus give advice on how to overcome these Vista-related challenges.

Finding the Closest Printer...No Matter Where You Are
If you're away from home or your office and your connected to a network, you might wonder where the nearest printer is. Xerox has come to the rescue, offering a Windows driver that automatically (and somewhat magically) locates the nearest printer to you and allows you to print to it. Read more about how it works and work to get it.

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