Jay has an HP DeskJet 720C, and has just upgraded his PC to Windows XP. Unfortunately he found that his printer no longer works right -- a problem that is caused, or at least complicated, by the fact that Hewlett-Packard no longer posts drivers for the DeskJet 720C on its Web site.
He emailed HP, but never got a reply. So he tried a few alternatives.
"I found the driver using the Windows XP Add Printer wizard," Jay wrote, "and installed. I did a test page, and even did a cleaning, and it seemed to be working. However, when I tried to print a document, it printed up to about 1/3 of page, and stopped. I even tried the driver for the 722C, with the same results.... To see if it affected all applications, I launched Adobe Acrobat, and opened a full page form. It actually printed the whole thing. So, I then tried an Excel version of the same form, with the normal results. I also tried other Word documents, with the same results. So, I did the PDF form again, and it back to printing 1/4 to 1/3 of the page."
CAN YOU HELP?
If you think you might have an answer, please send it to printscan@about.com.
The best answers will be posted here. If an answer is found that actually works for Jay, it will be announced here and on the front page of Printers and Scanners.
WE HAVE A SOLUTION!
A reader who uses an HP DeskJet 720C with Windows XP has some advice for Jay on page 2. Check it out and see if it works for you.
NOTE:
Any solutions that are published will only be identified by the responder's first name; no other identifying information, including email address, Web site, etc. will be published.
DO YOU HAVE A PROBLEM?
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