Sometimes, problems with printing are fairly obvious. You send a Word document to the printer, and it never comes out. Sometimes, the problems are less obvious but just as irritating. One example is given by Dennis O'Reilly in a recent CNET column called Troubleshoot Microsoft Word Printing Problems. In this case, no matter how many times a friend changed the default paper size to letter, next time he printed it had reverted to A4. O'Reilly's first thought was to install new drivers--not a bad solution for most printer issues--but then realized that "driver updates often spell trouble," since they can cause issues as well as fix them. One solution was far less obvious: reset Word's normal.dot (or normal.dotm) template. O'Reilly's article has many other great tips as well as handy links to Microsoft printer-troubleshooting pages.